PRIVACY POLICY
Healing Rock Recovery is committed to protecting your privacy and safeguarding both personal information and protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, healingrockrecovery.com, and when you receive care from us. By using our site or our services, you consent to the data practices described in this policy.
Information We Collect
We may collect personal information that you provide directly to us when you fill out forms, contact us, or engage with our services. This may include:
Name, email address, phone number, or other contact details
Information you provide in relation to treatment or service requests
Health-related information that constitutes PHI under HIPAA
How We Use Your Information
We may use your information to:
Respond to inquiries and provide customer support
Process requests for services or care
Improve our website and services
Send you promotional materials and updates (you may opt out at any time)
Use and disclose PHI for treatment, payment, and healthcare operations, as permitted by law
How We May Use and Disclose Protected Health Information
In accordance with HIPAA, Healing Rock Recovery may use or disclose your PHI in the following ways:
For treatment: To provide, coordinate, or manage your healthcare. For example, we may share PHI with hospitals, physicians, or other healthcare providers if you fall ill or require additional care.
For payment: To bill and collect payment for services, including insurance claims.
For healthcare operations: To support quality assurance, compliance activities, and staff training.
As required by law: We may disclose PHI if required to do so by federal or state law.
To prevent harm: If you pose a threat to yourself or others, we may disclose PHI to protect you or others.
Other uses: Any uses or disclosures of your PHI not described in this Privacy Policy will only be made with your written authorization, and you may revoke that authorization at any time.
Your Rights Regarding Your Protected Health Information
As a client, you have the right to:
Inspect and obtain a copy of your medical records and PHI
Request corrections to your records if you believe they are inaccurate
Request restrictions on certain uses or disclosures of your PHI
Request confidential communications (e.g., contact by mail instead of phone)
Receive an accounting of disclosures of your PHI
File a complaint if you believe your privacy rights have been violated
Requests to exercise these rights should be made in writing to our Privacy Officer (see Contact Us section below).
Our Legal Duties
Healing Rock Recovery is required by law to:
Maintain the privacy of PHI
Provide you with this Notice of our legal duties and privacy practices
Abide by the terms of the Privacy Policy currently in effect
Notify you if a breach of your PHI occurs
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or providing services, provided they agree to maintain confidentiality and comply with HIPAA standards.
Data Security Measures
We implement administrative, physical, and technical safeguards to protect your personal and health information. These measures include encryption, firewalls, access controls, staff training, and secure server hosting to prevent unauthorized access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. You are encouraged to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how to exercise your rights, please contact our Privacy Officer:
Healing Rock Recovery
Phone: 406-229-3785
leah@ahs.team
You also have the right to file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
